How Casinos Use Loyalty Programs to Attract Customers

To make their casinos more appealing, the gambling industry has implemented customer loyalty programs, or comps. These perks reward loyal gamblers with free or discounted slot play and other services. A NYU professor who spent 15 years studying the industry found that 70 percent of Las Vegas casino patrons use loyalty cards. These cards track information about play times, bet amounts, win rates, and even the time of day patrons visit the casino. By tracking these data, casinos are able to determine what types of customers are most attractive.

The Nevada Gaming Control Board has divided the Las Vegas metropolitan area into seven markets. The growth of casinos outside Las Vegas and Atlantic City is partly due to Native American gaming. While casinos are prone to theft and cheating, many take security measures to protect their patrons. Security cameras are an extremely basic precaution, but it doesn’t hurt to ask your host for one. This way, they can give you free credits or a drink or dinner voucher.

To increase their profits, casinos have developed mathematical formulas to calculate the “predicted lifetime value” of their customers. They rank their valued customers by how much they have spent, and use this data to target the most profitable repeat customers. These repeat customers are called “whales” by the casinos, and they’re marketed aggressively to make them happy. But there are downsides. Not only are casinos’ profits largely wasted on advertising, but they also generate negative public relations.

While slot machines are the main source of income for casinos, they do not generate the majority of their income. Most casinos in the United States earn between 65 to 80 percent of their revenue from slot machines. In Las Vegas, the percentage varies from 88 percent in local casinos to 50% on the Las Vegas strip. While slots are still the most popular way to make money, high rollers often receive lavish inducements, such as free luxury suites and reduced fare transportation.

Legalized casino gambling is widespread in the United States, with more than 1,000 establishments currently operating in the country. Casinos have also become increasingly common on American Indian reservations. However, there are still some states with anti-gambling laws. The state of Nevada legalized casino gambling in 1931, but growth was stunted for decades. Only 37 years later, New Jersey enacted casino gambling laws. In the meantime, many other U.S. states are considering legislation that will make casinos legal again.

A recent survey by Harrah’s Entertainment revealed that 24% of Americans visit a casino during the past year. However, this percentage is significantly lower than it was in 1989. In the same survey, 24% of adults who visited a casino had completed a graduate degree. Twenty-seven percent of adults aged 45 and older had at least some college credits. Consequently, most of these people have more free time than the average American.